Terms of service

Last updated: 21 October 2026

These Terms of Service ("Terms") apply to your use of u4ria.co.uk (the "Site") and to any order you place with U4RIA ("we", "us", "our"). Please read them carefully before ordering. By placing an order, you agree to these Terms. They don't affect your statutory rights as a consumer.

1. About us

U4RIA is a UK brand selling herbal scent inhalers and related products online. You can contact us at info@u4ria.co.uk. Our full contact details are on our Contact Information page.

2. Who can buy from us

  • You must be 18 or over to buy from the Site. By placing an order, you confirm that you are.
  • Our products are sold for personal use only and not for resale.
  • We may refuse or cancel an order if we reasonably believe these Terms have been broken.

3. Our products

  • U4RIA inhalers are aromatic products for smelling only. They contain a dry blend of herbs and aromatic oils, including menthol, eucalyptus, peppermint, rosemary and jasmine oils and borneol. A full ingredient list is shown on our product pages and packaging.
  • Our products contain no nicotine or tobacco. They are not vapes and are not heated or smoked.
  • Our products are not medicines and are not intended to diagnose, treat, cure or prevent any illness or condition. Any descriptions of how the products smell or feel are not medical claims.
  • We try to show our products as accurately as possible, but colours and packaging may vary slightly from the images on the Site.

4. Using our products safely

  • Hold the opened bottle just below your nose and breathe in gently. Don't put the bottle or its contents inside your nose or mouth, and don't swallow the contents.
  • Keep out of reach of children and pets.
  • Avoid contact with your eyes. If contact happens, rinse well with water.
  • Don't use if you are allergic or sensitive to any of the ingredients. Stop using the product if you experience irritation, dizziness or discomfort.
  • If you are pregnant or breastfeeding, have asthma or another breathing condition, have epilepsy, or are taking medication, speak to a pharmacist or doctor before use.
  • Keep the cap tightly closed when not in use, and store in a cool, dry place away from direct sunlight.

Always read the label and any instructions on the packaging before use.

5. Placing an order

  • When you place an order, you'll receive an email confirming we've received it. This is not yet acceptance of your order. A contract between us is formed when we email you to confirm your order has been dispatched.
  • We may not be able to accept your order if an item is out of stock, if there's an error in the price or description, or if we can't deliver to your address. If this happens, we'll let you know and refund any payment you've made.

6. Prices and payment

  • Prices are shown in pounds sterling (GBP) unless you choose another currency at checkout. Delivery charges are shown separately at checkout.
  • We accept the payment methods shown at checkout. Payment is taken when you place your order and is processed securely by our payment providers.
  • If we discover a pricing error after you've ordered, we'll contact you and give you the option to continue at the correct price or cancel for a full refund.
  • We may change our prices at any time, but changes won't affect orders we've already confirmed.

7. Discount codes, offers and free gifts

  • Discount codes and promotions are subject to the terms shown with them, can't be exchanged for cash, and usually can't be combined unless we say so.
  • Free gifts (such as a free cap with selected multi-packs) are offered while stocks last. If a free gift is unavailable, we may offer an alternative of similar value.
  • We may withdraw or change offers at any time. This won't affect orders already placed.

8. Delivery

Delivery options, costs and timings are explained in our Shipping Policy. Responsibility for the products passes to you once they are delivered to the address you gave us.

9. Returns, refunds and your rights

Our 30-day guarantee and your statutory rights to cancel or return faulty goods are explained in our Refund Policy. Nothing in these Terms affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

10. Reviews and content you share

If you post a review, photo or other content about our products, you confirm it's your own, honest and lawful, and you give us permission to use it free of charge on our website, emails and social media. We may remove content that is offensive, misleading or unrelated to our products.

11. Intellectual property

The U4RIA name, logo, designs, photos, text and other content on the Site belong to us or our licensors. You may not copy, reproduce or use them for commercial purposes without our written permission.

12. Using the Site

  • We try to keep the Site available and accurate, but we can't guarantee it will always be uninterrupted or error-free.
  • You must not misuse the Site, for example by introducing viruses, attempting to gain unauthorised access, or using it for any unlawful purpose.
  • The Site may link to other websites. We aren't responsible for their content or privacy practices.

13. Our responsibility to you

  • If we fail to comply with these Terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach, but not for losses that weren't foreseeable.
  • We supply our products for domestic and private use only. We aren't liable for business losses.
  • We aren't responsible for problems caused by using a product in a way that goes against the safety guidance in section 4 or on the packaging.
  • Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded by law, including your statutory rights.

14. Events outside our control

We aren't responsible for delays or failures caused by events outside our reasonable control, such as carrier delays, severe weather, strikes or supplier problems. If this happens, we'll let you know and do what we can to minimise the effect. If there's a significant delay, you can cancel and receive a refund for any products you haven't received.

15. Your personal data

We use your personal data as set out in our Privacy Policy and Cookie Policy.

16. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the one shown on the Site when you placed it.

17. Law and disputes

These Terms are governed by the law of England and Wales. If you have a complaint, please contact us first at info@u4ria.co.uk and we'll do our best to resolve it. If we can't, you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

18. Contact us

Email: info@u4ria.co.uk