Refund policy

Last updated: 21 October 2026

We want you to love your U4RIA inhalers. If they're not for you, our 30-day guarantee lets you send them back for a refund, even if you've opened and tried them. This policy explains how it works, alongside your statutory rights as a UK consumer, which are not affected.

Our 30-day guarantee

  • You have 30 days from the date your order is delivered to try your inhalers.
  • If you decide they're not for you, you can return them for a refund of the product price, whether they are opened or unopened.
  • To be eligible, please return all inhalers from the order you are claiming a refund for, including their caps and any packaging you still have.
  • The guarantee covers inhaler products bought directly from u4ria.co.uk. It does not cover items bought from other retailers.

How to start a return

  1. Email us at info@u4ria.co.uk within 30 days of delivery with your order number and the item(s) you'd like to return.
  2. We'll reply with your returns address and instructions. Please don't send items back without contacting us first, as we can't always match unannounced parcels to an order.
  3. Pack the items securely and send them back within 14 days of our confirmation email.

Return postage is paid by you unless the item is faulty, damaged or incorrect (see below). We recommend using a tracked service, as we can't refund parcels that don't reach us.

Refunds

  • Once your return arrives and has been checked, we'll email you to confirm and refund you within 14 days.
  • Refunds are made to your original payment method. Depending on your bank or card provider, it may take a further 5–10 working days to appear.
  • Under the 30-day guarantee we refund the price you paid for the products. Original delivery charges are not refunded, except where you cancel within 14 days under your statutory rights (see below) or the item is faulty or incorrect.
  • If your order included a free gift (for example, a free cap with a multi-pack), please include it with your return. If it isn't returned, we may deduct its standard retail price from your refund.
  • If you paid with a discount code, the refund will be for the amount you actually paid.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us at info@u4ria.co.uk as soon as possible, ideally within 7 days, with your order number and a photo of the problem. We'll send a replacement or give you a full refund, including the original delivery charge and any reasonable return postage. This doesn't affect your rights under the Consumer Rights Act 2015.

Your statutory right to cancel

Under the Consumer Contracts Regulations 2013, you can cancel most online orders within 14 days of delivery without giving a reason. Because our inhalers are personal-use products, the legal right to cancel applies to items that are still sealed and unopened. Our 30-day guarantee goes further than this by also accepting opened inhalers. If you cancel within 14 days under your statutory rights, we'll also refund the standard delivery charge you paid.

Caps and merchandise

Hats and caps bought on their own can be returned within 30 days of delivery if they are unworn, unwashed and in their original condition with any tags attached.

Exchanges

We don't offer direct exchanges. If you'd like a different product or scent, return the original item for a refund and place a new order.

Non-returnable items

  • Gift cards
  • Items returned more than 30 days after delivery (unless faulty)
  • Items damaged through misuse after delivery

Questions

If you have any questions about returns or refunds, email us at info@u4ria.co.uk and a real person will get back to you.