Shipping policy
Last updated: 21 October 2026
Every U4RIA order is packed and posted from the UK. This page explains our delivery options, costs and timings.
Dispatch times
Orders are usually dispatched within 1–2 working days (Monday to Friday, excluding UK bank holidays). Orders placed at weekends or on bank holidays are processed on the next working day. During busy periods or sales, dispatch can occasionally take a little longer, and we'll let you know if there's a delay.
Delivery times below are estimates from the date of dispatch, provided by our carriers. They aren't guaranteed.
UK delivery
| Service | Estimated delivery | Cost |
|---|---|---|
| Evri Standard Delivery | 1–3 working days | £2.99 |
| Royal Mail Tracked 48 | 2–3 working days | £3.65 |
| Royal Mail Tracked 24 | 1–2 working days | £4.65 |
| Free UK delivery on orders of £30 or more | 1–3 working days | Free |
Free delivery is applied automatically at checkout when your order total reaches £30 or more after any discounts.
International delivery
We ship to a range of countries in the EU and further afield. The countries available, and the exact cost for your order, are shown at checkout.
| Region | Service | Estimated delivery | Cost |
|---|---|---|---|
| European Union | Standard International | 2–11 working days | £9.49 |
| European Union | Express International | 2–7 working days | £17.99 |
| Rest of the world | Standard International | 3–17 working days | £9.49 |
| Rest of the world | Express International | 2–11 working days | £17.99 |
Customs, duties and import taxes
Orders sent outside the UK may be charged import duties, taxes (such as VAT) or handling fees by the destination country. These charges are not included in our prices or delivery costs and are the responsibility of the customer. If a parcel is refused or not collected because of these charges, we can't refund the original delivery cost, and any return shipping costs may be deducted from your refund.
It's your responsibility to check that our products can be imported into your country. Customs processing can add time to delivery that is outside our control.
Tracking
When your order is dispatched, you'll receive a confirmation email with tracking details where the service includes tracking.
Delivery address
Please make sure your delivery address is complete and correct at checkout. If you spot a mistake, email us straight away at info@u4ria.co.uk. We'll do our best to update it, but once an order has been dispatched we can't change the address. We aren't responsible for orders delivered to an incorrect address provided at checkout.
Late, lost or damaged parcels
Whichever delivery service you choose at checkout, your order is our responsibility until it reaches you. If anything goes wrong in transit, contact us rather than the courier and we'll deal with them on your behalf.
- If your order hasn't arrived within 7 working days of dispatch (UK) or 21 working days (international), email us and we'll open an investigation with the courier. Couriers can take several working days to complete a search, and we'll keep you updated.
- If the courier confirms your parcel is lost, we'll send a replacement or give you a full refund.
- If tracking shows your parcel was left in a safe place or with a neighbour that you nominated, it counts as delivered. Please check there first, then contact us within 7 days if you still can't find it and we'll raise it with the courier.
- If your order arrives damaged, please email us within 7 days with your order number and a photo. See our Refund Policy for details.
Questions
For anything delivery-related, email info@u4ria.co.uk.